Refund and Returns Policy

At HaojiePte.com, operated by HAOJIE GLOBAL PTE. LTD., we prioritize customer satisfaction and strive to ensure a worry-free shopping experience, including a simple return process. Please review the following return policy carefully to understand the reasonable return conditions and the straightforward return procedure.

Definition of “Goods in Good Condition”

Goods in good condition refer to products that maintain their original quality, functionality, and integrity, including the product itself, accessories, and intact brand labels. Necessary checks and reasonable testing will not affect the condition of the goods. Goods in poor condition refer to products that have significantly depreciated in value due to usage beyond what is required for inspection and testing. Specific criteria include:

• Clothing: Brand labels removed or damaged, stains, or product damage.

Return Process and Rules

• Return Period: Customers may request a return within 30 days from the date of receiving the goods, as indicated on the logistics tracking screen.
• Return Requirements: The returned product must be in good condition, including the product itself, accessories, and any free gifts received. Free gifts include physical items, points, vouchers, coupons, etc. If the free gift cannot be returned, the seller may require the customer to pay the specified gift price.
• Refund Process: If the returned products are in good condition, the seller will refund the customer’s payment within 15 days from the date of receiving the returned goods.
• Return Shipping Costs: Unless otherwise agreed between the seller and the customer, the return shipping fee is borne by the customer.
• Payment & Refund Adjustments:
  • If the customer used points, vouchers, or coupons for payment, the refund will be processed in the same form.
  • If a credit card transaction fee was applied, the seller may choose not to refund this fee. If the seller waived the transaction fee when the buyer made the payment, the seller may deduct the transaction fee at the time of refund.
  • The refund amount will be based on the actual amount paid by the customer.
  • If only part of a set or promotion is returned, leading to an ineligible discount, the refund will be adjusted based on the individual item price.
  • If the order qualified for a free shipping promotion, the seller may deduct the original shipping fee at the time of refund.

For any further inquiries or assistance regarding our return policy, please contact our customer service team at:

📧 Email: haojiepte@hotmail.com

Thank you for shopping with HaojiePte.com!